Urban TRT is now
Urban TRT is now Arc TRT
Same doctors. Better clinic.
If you've been searching for Urban TRT, you've found us. We've rebranded as Arc TRT and used the move as an opportunity to rebuild the service from the ground up.
Dr Chris Airey and Dr Lauren Airey still lead the clinical team. The Southampton clinic, the UK doctor-led care, the evidence-based protocols are all still here. What's different is everything around them: a streamlined patient experience, faster turnaround, better support, and a wider clinical offer.
This wasn't a name change. It was a redesign.
The story
Why we rebuilt rather than rebranded
Urban TRT did what it was built to do. From 2021 to 2025 we treated over 3,000 men, learned what they actually needed, and identified what wasn't working as well as it could.
The truth is, the old service had limits. The patient journey wasn't as streamlined as it should have been. The clinical offer was narrower than the conditions men actually presented with. The communication, monitoring touchpoints, and overall experience all had room to improve.
Arc TRT is the answer to those gaps. We took everything we learned running Urban TRT and used it to design something better. New name. New website. New patient experience. Wider clinical offer. Same medical standards, but delivered through a service that actually matches them.
- Patients treated since 2021
- 3,000+
- Patients treated since 2021
- Combined clinical experience
- 20yrs
- Combined clinical experience
- New adjunct services
- 4
- New adjunct services
- UK GMC-registered doctors
- 100%
- UK GMC-registered doctors
What changes
What Arc TRT does better than Urban TRT did
01 · Experience
Streamlined patient experience
The old Urban TRT process worked, but it had friction. Multiple emails, repeated information, unclear next steps at key moments. Arc TRT runs on a redesigned patient journey.
- Cleaner ordering and onboarding from your first blood test
- Clearer communication at every stage
- A single dedicated treatment coordinator
- Faster turnaround from result to consultation
- Better follow-up touchpoints throughout treatment
02 · Clinical
Wider clinical offer
Urban TRT was, by design, a TRT-first service. Arc TRT is built around the recognition that low testosterone rarely arrives alone.
- Weight loss support (Mounjaro, Wegovy) integrated with TRT
- Hair loss prevention plans for genetically predisposed patients
- DNA testing for treatment response
- All managed by the same clinical team
03 · Monitoring
Better monitoring and follow-up
Urban TRT followed standard monitoring protocols. Arc TRT goes further with tighter intervals and clearer communication.
- Earlier first follow-up after starting treatment
- Clearer prompts and reminders for bloodwork
- More accessible communication with your doctor
- Integration across TRT and adjunct treatments
04 · Pricing
Honest, transparent pricing
We rebuilt our pricing structure to be more transparent. What's included is included. Nothing you'd realistically need to pay extra for sits as a hidden add-on.
- Clear all-in pricing on every plan
- No surprise charges
- What you need is what you get
05 · Unchanged
Same medical standards
What hasn't changed is the clinical foundation. Dr Chris Airey (GMC 7490533) leads the clinic. Dr Lauren Airey (GMC 7559644) continues as Medical Director. We remain CQC-regulated, GPhC-registered, and run by UK GMC-registered doctors operating to BSSM guidelines.
The medicine is the same. The service around it is better.
The team
The same doctors, leading the new service
Dr Chris Airey, Dr Lauren Airey and the wider clinical team are all still here. The clinical leadership is unchanged. What's different is the service infrastructure around them.
You'll still be cared for by the same UK GMC-registered doctors who built Urban TRT into one of the country's most trusted TRT clinics. They're now backed by a better service to deliver that care through.
For existing patients
If you're an existing Urban TRT patient
What stays the same
- Your doctor
- Your medical records
- Your prescription
- Your monitoring schedule
- Your current bloodwork
- Your treatment coordinator
What gets better
- Faster communication
- Clearer reminders
- Access to adjunct services
- Smoother bloodwork process
- Better follow-up touchpoints
- More transparent pricing
What you need to do
- Nothing automatic
- Subscription continues
- Treatment uninterrupted
- Contact us with any questions
- Add @arctrt.co.uk to contacts
- Watch for our updates by email
For new patients
If you're new to us
Welcome. You've found us at the right point.
Arc TRT is a UK doctor-led testosterone clinic, evolved from over four years of experience running Urban TRT and treating over 3,000 men. Everything we've learned about what works in UK TRT care has gone into building Arc.
If you've got symptoms of low testosterone, the first step is straightforward: a home blood test, reviewed by one of our UK doctors.
Common questions
Questions about Urban TRT becoming Arc TRT
Why did Urban TRT become Arc TRT?
Because the service needed to be rebuilt, not just renamed. After four years of running Urban TRT, we knew what wasn't working as well as it should: patient experience friction, a narrower clinical offer than men actually needed, and monitoring touchpoints that could be better. Arc TRT is what those changes turned into. Same medicine, better service.
Are the doctors the same?
Yes. Dr Chris Airey, Dr Lauren Airey and the clinical team are all still here. The clinical leadership is unchanged. What's different is the service infrastructure around them.
Has the clinic moved?
No. We're still based at 2-4 Canute Road, Southampton SO14 3FH.
Will my Urban TRT subscription continue?
Yes. Your subscription, prescription history and monitoring schedule have all carried over to Arc TRT automatically. You don't need to do anything to keep your treatment going. We'll always notify you in advance of any future changes to your plan.
Has the pricing changed?
Our pricing structure has been simplified to be more transparent. The rebrand itself doesn't change anyone's pricing. As with any clinic, our plans may evolve over time, but we'll always communicate any changes clearly and in advance.
Is Arc TRT still CQC-regulated?
Yes. We continue to operate under full Care Quality Commission regulation, with GMC-registered doctors and a GPhC-registered pharmacy. Nothing about our compliance or oversight has changed.
What's actually new under Arc TRT?
The patient journey has been rebuilt: cleaner onboarding, faster turnaround, better follow-up touchpoints, and clearer communication throughout your treatment. The clinical offer has expanded to include integrated weight loss support, hair loss prevention, and DNA testing for treatment response.
Is this a takeover, merger or acquisition?
No. This is a deliberate rebuild by the same team. Arc Clinics UK Ltd (company number 11502840) continues to operate the clinic. The ownership, clinical leadership and team are unchanged.
Can I still leave reviews about my Urban TRT experience?
Yes. Our Doctify reviews reflect the same clinical team and the same standard of care. If you had a great experience with Urban TRT, your review still counts, and it helps other men find us.
The clinic you knew, rebuilt for what you actually need
Urban TRT got a lot right. Arc TRT is what happens when you take what worked, fix what didn't, and design a service around the way men actually live with TRT. Same medical foundation. Better everything else.
Testosterone matters.
Let's treat it properly.
Medical care that puts you back in control, with proper testing, expert oversight and treatment tailored to you.
